Last updated: 1 July 2026
By accessing or using the Verio platform and website, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
Verio is a cloud-based care management platform with care planning, rostering, eMAR, daily logs, incident management, compliance tools and family features. We may change or stop any feature with reasonable notice.
You are responsible for: maintaining the confidentiality of login credentials, ensuring accurate data entry, using the platform in accordance with applicable law (including data protection and CQC requirements), and notifying us immediately of any unauthorised access.
You retain full ownership of all data entered into the platform. We act as a data processor on your behalf. Our data processing agreement forms part of these terms and is available on request.
We commit to 99.9% platform uptime (excluding scheduled maintenance). Support response times depend on your plan: Starter (self-service hub), Pro (24/7 live chat), Outstanding (dedicated success manager).
Pricing is per person supported, per month, as published on our website. All plans are monthly rolling with no long-term contract. Invoices are issued monthly and payable within 30 days.
Verio is provided "as is" with all faults. To the fullest extent permitted by law, we disclaim all warranties. Our total liability shall not exceed the fees paid by you in the 12 months preceding a claim. Nothing in these terms excludes liability for death, personal injury or fraud.
Either party may terminate with 30 days' written notice. On termination, we will export your data in a standard format within 14 days. After 90 days, all data is securely deleted per our retention policy.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these terms, contact sboniface@c2flexicare.co.uk or write to: Unit 5, Midshires Business Park, Smeaton Close, Aylesbury HP19 8HL.
